SUPPORT OVERVIEW

Your needs looked after, always.

thefruitfamily-steve

Why do I need a Webmaster?

Here at Burning Fruit we value long-term relationships and friendly down to earth service, the kind of service we offer through our ongoing webmaster support service. Having your very own webmaster means you don't need to get your hands dirty with the maintenance and upgrades of your website code and content, it means you have a go to person for all things website related and beyond.

Burning Fruit have an award winning customer support team that you can contact via phone and/or email (support@burningfruit.com) to report any issues with your website, get new content added or even add a whole new feature.

Need specifics? Keep reading below to find a support package that best suits your needs and your budget.

Having problems with your current developer?

Migrate to Burning Fruit! We can make the move to Burning Fruit easy, so you don’t have to worry. Migrations can be completed in less than a week. Sometimes it only takes a couple of days! We have experience with a wide range of platforms including WordPress, Joomla, Drupal, Magento and proprietary content management systems.

MONTHLY SUPPORT PACKAGES

PRICE PER MONTH
PAY ANNUALLY AND GET 1 MONTH FREE!
PRICES EXCLUDING GST

$249

EX. GST

$369

EX. GST

$599

EX. GST

FRUIT POINTS   slider-strawberry slider-apple
NUMBER OF OUR HOURS
PER MONTH TO MAKE
CHANGES AND IMPROVEMENTS
20 40 80
FRUIT HOURS  
NUMBER OF OUR HOURS
PER MONTH TO MAKE
CHANGES AND IMPROVEMENTS
2 hrs / month 4 hrs / month 8 hrs / month
A PLACE TO LIVE
WEB HOSTING, DOMAIN MANAGEMENT & WEBSITE ASSET MANAGEMENT
     
BURNING SHIELD
WEBSITE SECURITY & WEBSITE RECOVERY
     
SPAM PROTECT
SPAM PREVENTION
     
WATCH & LEARN
WEBSITE MONITORING & WEBSITE PERFORMANCE REPORTING
 
SUPPORT TOWER
WEBMASTER HELPDESK
 
ON-SITE STAFF SKILLS
WEBSITE TRAINING
Our place Your place Any place

PACKAGE:
PRICE PER MONTH
PAY ANNUALLY AND GET 1 MONTH FREE! PRICES EXCLUDING GST

$249

EX. GST

FRUIT HOURS  
NUMBER OF OUR HOURS
PER MONTH TO MAKE
CHANGES AND IMPROVEMENTS
2 hrs
A PLACE TO LIVE
WEB HOSTING, DOMAIN MANAGEMENT & WEBSITE ASSET MANAGEMENT
 
BURNING SHIELD
WEBSITE SECURITY & WEBSITE RECOVERY
 
SPAM PROTECT
SPAM PREVENTION
 
WATCH & LEARN
WEBSITE MONITORING & WEBSITE PERFORMANCE REPORTING
SUPPORT TOWER
WEBMASTER HELPDESK
ON-SITE STAFF SKILLS
WEBSITE TRAINING
Any place
PACKAGE:
PRICE PER MONTH
PAY ANNUALLY AND GET 1 MONTH FREE! PRICES EXCLUDING GST

$369

EX. GST

FRUIT HOURS  
NUMBER OF OUR HOURS
PER MONTH TO MAKE
CHANGES AND IMPROVEMENTS
4 hrs
A PLACE TO LIVE
WEB HOSTING, DOMAIN MANAGEMENT & WEBSITE ASSET MANAGEMENT
 
BURNING SHIELD
WEBSITE SECURITY & WEBSITE RECOVERY
 
SPAM PROTECT
SPAM PREVENTION
 
WATCH & LEARN
WEBSITE MONITORING & WEBSITE PERFORMANCE REPORTING
 
SUPPORT TOWER
WEBMASTER HELPDESK
 
ON-SITE STAFF SKILLS
WEBSITE TRAINING
Your place
PACKAGE:
PRICE PER MONTH
PAY ANNUALLY AND GET 1 MONTH FREE! PRICES EXCLUDING GST

$599

EX. GST

FRUIT HOURS  
NUMBER OF OUR HOURS
PER MONTH TO MAKE
CHANGES AND IMPROVEMENTS
8 hrs
A PLACE TO LIVE
WEB HOSTING, DOMAIN MANAGEMENT & WEBSITE ASSET MANAGEMENT
 
BURNING SHIELD
WEBSITE SECURITY & WEBSITE RECOVERY
 
SPAM PROTECT
SPAM PREVENTION
 
WATCH & LEARN
WEBSITE MONITORING & WEBSITE PERFORMANCE REPORTING
 
SUPPORT TOWER
WEBMASTER HELPDESK
 
ON-SITE STAFF SKILLS
WEBSITE TRAINING
Our place

What does a Webmaster do?

We look after your website for you! As well as the above inclusions, we also help your website grow as you can allocate your fruit hours to Usability Support, Content Support, Design Support or Development Support.

For example, we regularly:

  • Adding/editing content you have provided, such as a new blog post, service, testimonial, FAQ or case study
  • Basic graphic editing such as resizing or retouching
  • Installing/configuring/updating plugins for new basic functionality
  • Fixing bugs/issues such as cross browser/device functionality
  • Setting up, monitoring and reporting on heat mapping & analytics
  • Ensuring site security and recovering from backups
  • Providing training for staff to update your website
  • Providing consultation to decision makers on web strategy or user behaviour

We can also offer the below items separately, but on support we currently do not offer:

  • Copywriting
  • Photography
  • Scoping and implementation of new complex functionality
  • Printed marketing items such as business cards, flyers or pull up banners

How can I make the most out of my monthly support hours?

You can purchase any package for a year and get 1 month free, that way, your hours don’t expire for the whole year.